• At all times we respect and respond to the concerns of our employees with empathy.
• We will attempt to be fair and free of bias at all times.
• We have a few rules for the employee while at work. Those few rules are No smoking, no drinking, no bias of any kind, and we tolerate no bad words. You must be ready to start work at 8 am. We end the workday at 5:00 pm or when the customer is happy.
• We liberally use “please” and “thank you” and “may I help you?” when addressing fellow workers and customers!

While driving to Chicago with Ms. Lau, I received a call from a customer who had a bad experience while visiting our headquarters. This customer overheard one of our employees talking on his cell phone arranging to buy a large quantity of OxyContin.

• The customer was angered by our price increase and was making up the story.
• The employee was ordering synthetic oxytocin which is sometimes used to induce a woman to start labor for his wife who is expecting their first child.
• The employee has recently been quick to display anger while at work. Interpreted as displeasure due to the salary freeze but he could be using oxycodone an opioid medication.
  

Upon arriving back at the office Ms. Lau and I concluded that there was a high probability that Joe was using OxyContin a highly addictive opium derivative drug. Develop a one page written dialog between yourself and the employee Joe.

Your employee called a meeting to receive input on an significant design change. The meeting was scheduled for Friday at 1 PM. The meeting had no agenda, people were invited that were not needed and some who could have provided help and direction were not invited. The call-in number for those offsite was inoperative, and there was no speaker for the phone when the correct number was made available. The meeting eventually started at 1:25 and was handicapped by the room only being reserved until 2 PM. No resolution to the design issue was achieved and another meeting was called for the following week.

Document a discussion with Joe regarding the effectiveness of the Friday meeting. Include the dialog from the first several minutes of the conversation and the location of the meeting. Provide suggestions to Joe for improving future meetings and elaborate on the importance of the meeting to the future of the team and his career. Your tone maybe stern or friendly and if your think it is appropriate blunt and to the point.

We understand that the ability to attract and motivate great people is critical to the success of our company. A company is just a group of people that are assembled to create a product or service. If we are able to get great people to join the company and work together towards a common goal, then we will increase our chances to end up with a great product. A great product attracts buyers, and the more buyers we have, the more successful we will be.

Your assignment as the Engineering Manager is to pick one of the above scenarios and develop a written dialog between yourself and the customer and yourself and the employee.