The Magic Bike Company

The Magic Bike Company a KereKere Company

Managing the people...

quote In order to produce simple bikes for adults at the lowest possible cost we as managers need to take an active interest in the development of our employees. quote
  • At all times we respect and respond to the concerns of our employees with empathy.
  • We will attempt to be fair and free of bias at all times.
  • We have few rules for the employee while at work. Those few rules are: No smoking, no drinking, no bias of any kind, and we tolerate no bad words. You must be ready to start work at 8 am. We end the workday at 5:00 pm or when the customer is happy.
  • We liberally use “please” and “thank you” and “may I help you?” when addressing fellow workers and customers!

The current environment...

While driving to Chicago with Ms Lau I received a call from a customer who had a bad experience while visitng our headquarters. This customer overheard one of our employees talking on his cell phone arranging to buy a large quanity of OxyContin.

Possible scenarios..

  • The customer was angered by our price increase and was making up the story.
  • The customer over heard a request for an order for a oxy-acetylene welding kit.
  • The employee was ordering synthetic oxytocin which is sometimes used to induce a woman to start labor for his wife who is expecting their first child.
  • The employee has been quick to display anger while at work. Interpered as displeasure due to the salary freeze but he could be using oxycodone an opioid medication.

The situation...

We understand that the ability to attract and motivate great people is critical to the success of our company. A company is just a group of people that are assembled to create a product or service. If we are able to get great people to join the company and work together towards a common goal, then we will increase our chances to end up with a great product. A great product attracts buyers, and the more buyers we have, the more successful we will be.
Your assignment as the Engineering Manager is to pick one of the above scenarios and develope a writen dialog between yourself and the customer and yourself and the employee.